What is IT Process Automation (ITPA)?

IT process automation (ITPA), also referred to as run book automation (RBA), is the ability to orchestrate tasks across systems without manual intervention. IT process automation provides faster service delivery with fewer errors and benefits any enterprise where systems, departments and tasks need to be coordinated to deliver IT services.

Most customers identify high impact areas, where there are highly repetitive or a large volume of tasks to be completed, such as:

Incident response - standardize and automate triage, diagnose and repair processes to reduce the number of incidents

Provisioning - orchestrate data center tools to configure, deploy, and verify IT services in response to an incident or change request. Provision server, storage, or network resources across physical, virtual or cloud environments,

Virtual service management - automate virtual lifecycle management to control server sprawl and extend management best practices such as incident management and provisioning to your virtual environments.

Run book procedures - automate reoccuring maintenance and administrative tasks such as data and file handling, database and application support.

Cloud Computing - automate cloud lifecycle management, to request, provision, release and track costs of cloud resources.

How Does IT Process Automation Work?

IT process automation solutions provide a workflow environment to define the processes. The workflow then orchestrates your existing IT tools to automate end-to-end IT processes across the data center.

The Opalis Approach

As the proven leader in IT process automation, the Opalis approach is to provide our customers with the fastest time to value. This is achived with:

• unbiased connectivity to your existing IT tools
• unique databus technology for 1-click integration
• unmatched workflow intelligence
• a script-free approach to building workflow processes

How It Works

In this 2 minutes video, you will learn how Opalis provides value across your IT organization

Resources

To learn more about the capabilities that provide our customers with the fastest time to value read:

	­Data Sheet: ITPA/RBA 2.0
	­White Paper: What is IT Process Automation?
	­Case Study: Rohm And Haas Reduces Events Sent to Level One Staff by 30% in Only Two Weeks
	Webcast: State-of-the-art IT Management with IT Process Automation