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What is IT Process Automation (ITPA)?
IT process automation (ITPA), sometimes referred to as run book automation (RBA), is transforming IT management and the ability to deliver services to the business faster. IT process automation benefits any enterprise where heterogeneous systems, departments and tasks need to be coordinated to deliver and support IT services, including fault management, change management, life cycle management, and maintenance procedures.
"Run Book Automation is the ability to design, build, orchestrate, manage and report on workflows that support IT operations process. A run book process can cross all management disciplines and interact with all types of infrastructure elements (hardware and software)." Gartner, IT Operations Run Book Automation: Automated Operations Revisited, June 2, 2006
How Does IT Process Automation Work?
IT process automation / ITPA solutions are made up of three components: orchestration, integration, and dynamic process automation. The combination of these elements enables any organization to automate end-to-end IT processes across a heterogeneous infrastructure.
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Capability |
Description |
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Orchestration |
The visual mechanism to design, monitor and report on the end-to-end process. |
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Integration |
The ability to read and modify data and control or initiate tasks in all IT management products. |
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Dynamic Process Automation |
The ability to create dynamic, rule-based workflows that runs across multiple systems. |
The Opalis Approach
As the proven leader in IT process automation, the Opalis approach is to provide our customers with an enterprise-ready automation platform, deep code/script-free integration with your existing IT investments and out-of-the-box processes - enabling rapid implementation so you can start realizing the benefits of automation in days!
- Integrate your existing infrastructure components and management tools
- Automate processes for critical IT initiatives with out-of-the-box best practices
- Orchestrate results across your heterogeneous IT environment
> Learn more about Opalis Integration Server
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