Reduce Operational Expenses by 30% with Automated Incident Response
Opalis can reduce operational expenses while improving the quality of your response to incidents. The Opalis Incident Response Solution is a packaged set of ITIL conforming processes, workflow sequences and integration packs. They work with the Opalis hybrid automation engine to link tasks and share information across IT process workflows. The result is faster resolutions, less manual effort and higher quality outcomes.
The Opalis Incident Response Solution integrates your event monitoring systems and your service desk system to coordinate your response to incidents. Alerts can be filtered, verified, investigated and resolved. Each step in the process is executed according to standards and without lag time between steps. Each step is also documented, so you have a clear record of the 'who, what, when, why' associated with changes made in response to incidents. When needed, your change management system can also be included in the process workflow.
What makes Opalis unique?
Unique publish & subscribe data sharing replaces coding and scripting with point and click
Self-configuring integration packs factory engineered & supported integrations go to work immediately and reduce implementation services
Sophisticated triggering & unattended operation eliminate scripting and maximize your people's productivity
Benefits:
Respond to and resolve incidents in minutes
Apply the skills of your best people to every incident
Control every incident response according to ITIL principles
Document every facet of every incident response for better compliance auditing
Send more time developing new business initiatives than maintaining systems and firefighting
Reduce operational expense by 30%
Automate Incident Response Best Practices
Capture and automate the steps you go through to triage, diagnose and fix issues.
Integrate Service Desks
Centralize service desk systems, move data from one system to another or synchronize data between systems. Opalis Incident Response Solution enables you to integrate service desks between vendors or versions of the same vendor.
