Standardize IT Service Delivery Across Customer Environments
MSPs face constant pressure to improve SLAs and offer innovative services, faster and cheaper than their competitors. Providing IT services to meet business goals is hard enough when two organizations have a common infrastructure. Delivering IT services where there are different tools, vendors, and objectives is the challenge facing MSPs and their customers.
Opalis automation solutions enable MSPs to standardize and automate IT best practices regardless of the underlying infrastructure. Using Opalis workflow MSPs can define best practices that leverage their existing technology, and provide 1-click integration to customer systems. Opalis orchestrates and integrates data center tools for rapid customer on-boarding and plug and play capabilities across vendors. With Opalis you can achieve tangible results quickly, including::
Cost reduction
- Reduce cost of services up to 40%
- Service standardization with documented, automated best practices
- Operational cost reduction by automating highly repetitive manual processes
- Penalty avoidance by improving service delivery and meeting SLAs
Faster service delivery
- Automatically solve 70%-90% of level 1 incidents & reduce level 2 incidents by 50%
- Customer satisfaction through proactive management
- Differentiation from competition with fast time to value and service offering breadth
- Service innovation by automating new IT services (cloud, virtual management etc)
Continuous Process Improvement
- Built data center decision dashboards to identify process bottlenecks
- You get an initial benefit by automating processes; you get a secondary benefit by having the information needed to improve your processes. Continuous process improvement creates a sustainable advantage over your competitors
Innovation & new service offerings
- Acquire new business with innovative IT services
- Generate Incremental revenue with the ability to add new automated processes Offer tailored services and support customer specific environments
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